Careers

CGS ORIS | AMERICAS is a leading technology provider for the Graphic Arts industry. We work directly with commercial and packaging printers, ad agencies, and manufacturers to improve their print production workflow as it relates to color management. CGS ORIS | AMERICAS supports all of North and South America, giving our employees an opportunity to interact with a diverse group of clients while seeing all that the print and graphics industry has to offer. While working with our diverse portfolio of products and clients, our team members grow their knowledge of industry trends, standards, and production technology.

Along with color management software and printing technologies, CGS ORIS | AMERICAS also provides high-quality scanning solutions from METIS. Their cutting-edge, industry-leading scanning
products are used in a variety of applications including cultural heritage, fine art reproduction, product marketing, industrial print production, and 3D rendering/visualization, to name a few.
Combining industry leading color management professionals with new technology places CGS ORIS | AMERICAS at the forefront of innovation within this ever-changing industry.

Hardware Support Specialist

Job Overview

The Hardware Support Specialist main function is to be a primary hardware technical expert on products sold by CGS ORIS | AMERICAS. As primary hardware technical expert for the company, the role is responsible for all hardware-related aspects, including troubleshooting and repair, installation, training, and documentation. The role is also responsible for acting as a primary point-of-contact for hardware technical information with the product manufacturers on existing and new technologies.

Reporting Structure and Department

Reports to the Technical Services Manager and is a member of the Technical Services department.
Interfaces regularly with sales, customer service, and marketing teams.

Primary Responsibilities

The primary responsibilities of the Hardware Support Specialist include, but are not limited to:

• Provide onsite, telephone, email, and/or web-based technical support, installation, and/or end-user training for the following Company-sold products:
  • CGS ORIS | AMERICAS. software, ink, and paper
  • Metis scanning systems
  • UV digital printing and material-handling systems
  • Other products added to the Company portfolio in the future
• Repair hardware at customer sites and in the CGS demo room.
• Collaborate with CGS sales staff to provide hardware technical details on products during the sales cycle and installation planning process.
• Collaborate with CGS marketing staff to provide hardware technical details on products during the production of marketing collateral.
• Demonstrate products and produce samples for potential customers.
• Perform chargeable print-for-pay and scan-for-pay services for customers.
• Produce and maintain necessary CGS standard operating procedure documentation for products. This includes pre-install planning, install and training, and customer-facing product
  guides.
• Crosstrain additional members of the Technical Services department on hardware products.
• Test, document, and report functionality of new hardware developments.

 

Additional Responsibilities and Duties

As part of the Technical Services department, the Hardware Support Specialist works in collaboration with the rest of the employees in the Technical Services department to execute additional
responsibilities and duties including, but not limited to:

• Maintain detailed logs of the technical support provided in the Company online ticketing system.
• Assist Company marketing in the production of product sample kits and other marketing materials.
• Maintain and further develop procedures for the Company Demo Room, including regular proofer calibrations, consumables inventory management, and software structure
  management.
• Assist with planning, setup, staffing, and tear-down of industry events and trade shows showcasing product hardware and software.
• Promote sales of software maintenance plan renewals, hardware warranties, and other billable technical services.

Qualifications

The Hardware Support Specialist role has the following qualifications:

• Three or more years of experience in Technical Support, Graphic Arts, or related fields OR a bachelor’s or technical degree in a graphic arts or related discipline.
• Experience with UV inkjet print technology
• Ability to travel up to 50% of the time, on average.
• Strong verbal and written communication skills.
• Ability to effectively communicate technical information.
• General understanding of computing, graphic arts concepts, and color management.
• Highly self-motivated, reliable, and strong attention to detail.
• Top quality customer service attitude!

Benefits

• Competitive Salary
• Health/Dental/Life/LTD Insurance
• 401K and Profit-Sharing Plan
• Paid Parking