Hardware & Application Specialist


CGS Publishing Technologies International, LLC is a rapidly growing technology company in the graphic arts, industrial print and packaging industry. We are an international company headquartered in Minneapolis, MN, selling color management & hardware solutions throughout the Americas. We sell and support a wide range of color management software, inkjet printers, scanners, and related consumables. We are seeking a full-time Hardware & Application Specialist to join our support team. Do you have a passion for problem solving? Are you skilled in hardware installations, training, and repairs?


Primary Responsibilities Include:

•      On-site customer installation, training, and repair for printing and scanning systems

•      Manage printer and scanner installation procedures and documentation

•      Generating Service Orders in 3rd party support systems

•      Manage in-house parts inventory

•      Remote phone and email technical support

•      Logging and tracking of calls in internal ticketing system

•      Routine printer, computer, and software maintenance

•      Coordinate and assist other team members to find solutions quickly and accurately

•      Sales sample production

•      Perform chargeable print-for-pay and scan-for-pay services for customers

•      Other tasks as required


Qualifications & Experience:

•      Five+ years of experience in inkjet printer service or related field

•      Good general mechanical knowledge of inkjet printing devices and systems

•      Understanding of electrical systems and ability to read wiring schematics

•      Ability to quickly identify problems and formulate corrective actions

•      Willingness to travel on short notice

•      General understanding of computing, graphic arts & packaging industry, and color management

•      Strong phone and written communication skills

•      Ability to effectively communicate technical responses

•      Highly self-motivated, reliable, and strong attention to detail

•      Top quality customer service attitude



• Competitive Salary • Health/Dental/Life/LTD Insurance • 401K and Profit Sharing Plan • Paid Parking

For prompt consideration, please send your resume and cover letter to: jobs@cgsoris.com. No phone calls, please.

Apply today

For current job openings, please see job description above for instructions on how to apply. For general inquiries, pease send your resume to jobs@cgsoris.com. No phone calls, please.