Hardware & Application Specialist
CGS Publishing Technologies International, LLC is a rapidly growing technology company in the graphic arts, industrial print and packaging industry. We are an international company headquartered in Minneapolis, MN, selling color management & hardware solutions throughout the Americas. We sell and support a wide range of color management software, inkjet printers, scanners, and related consumables. We are seeking a full-time Hardware & Application Specialist to join our support team. Do you have a passion for problem solving? Are you skilled in hardware installations, training, and repairs?
Primary Responsibilities Include:
• On-site customer installation, training, and repair for printing and scanning systems
• Manage printer and scanner installation procedures and documentation
• Generating Service Orders in 3rd party support systems
• Manage in-house parts inventory
• Remote phone and email technical support
• Logging and tracking of calls in internal ticketing system
• Routine printer, computer, and software maintenance
• Coordinate and assist other team members to find solutions quickly and accurately
• Sales sample production
• Perform chargeable print-for-pay and scan-for-pay services for customers
• Other tasks as required
Qualifications & Experience:
• Five+ years of experience in inkjet printer service or related field
• Good general mechanical knowledge of inkjet printing devices and systems
• Understanding of electrical systems and ability to read wiring schematics
• Ability to quickly identify problems and formulate corrective actions
• Willingness to travel on short notice
• General understanding of computing, graphic arts & packaging industry, and color management
• Strong phone and written communication skills
• Ability to effectively communicate technical responses
• Highly self-motivated, reliable, and strong attention to detail
• Top quality customer service attitude
Benefits:
• Competitive Salary • Health/Dental/Life/LTD Insurance • 401K and Profit Sharing Plan • Paid Parking
For prompt consideration, please send your resume and cover letter to: jobs@cgsoris.com. No phone calls, please.
Apply today
For current job openings, please see job description above for instructions on how to apply. For general inquiries, pease send your resume to jobs@cgsoris.com. No phone calls, please.