Careers

 

CGS ORIS Americas is a leading technology provider for the Graphic Arts industry. We work directly with commercial and packaging printers, ad agencies, and manufacturers to improve their print production workflow as it relates to color management. CGS ORIS Americas supports all of North and South America, giving our employees an opportunity to interact with a diverse group of clients while seeing all that the print and graphics industry has to offer. While working with our diverse portfolio of products and clients, our team members grow their knowledge of industry trends, standards, and production technology. This includes custom built QRes digital presses plus large format printers for proofing and prototyping such as Epson, Roland, and Mutoh.

Aside from color management software and printing technology, we also sell and support METIS scanners. These high-quality industrial scanners help organizations improve their image capture for marketing and print production, as well as produce output files for 3D rendering and textured printing. Combining industry leading color management professionals with new technology places CGS at the forefront of innovation within this ever-changing industry.

Technical Support Specialist

Job Overview

The Technical Support Specialist main function is to provide technical support to customers using products sold by CGS ORIS | AMERICAS. This includes installation, training, troubleshooting, and color setup for all scanning, proofing, prototyping, and color management systems. The role is located in the Minneapolis, MN office, but some travel to customer sites is expected.

 

Reporting Structure and Department

Reports to the Technical Services Manager and is a member of the Technical Services department. Interfaces regularly with sales, customer service, and marketing teams.

 

Primary Responsibilities and Duties

The primary responsibilities and duties of the Technical Support Specialist include, but are not limited to:

• Provide onsite, telephone, email, and/or web-based technical support, installation, and/or end-user training for the following Company-sold products:
  • Metis scanning systems
  • CGS | ORIS software, ink, and paper
  • Other products added to the Company portfolio in the future
• Collaborate with CGS sales staff to provide technical details on products during the sales cycle and installation planning process.
• Provide customer and dealer software demonstrations, via webinar, locally in our demo room, or by accompanying sales to the customer or dealer locations.
• Prepare color matched proofs and scan sample requests per sales and dealer requests.
• Perform chargeable print-for-pay and scan-for-pay services for customers.
• Produce and maintain necessary CGS standard operating procedure documentation for products. This includes pre-install planning, install and training, and customer-facing product guides.
• Repair hardware at customer sites and in the CGS demo room.
• Test, document, and report functionality of new hardware and software developments.

Additional Responsibilities and Duties

As part of the Technical Services department, the Technical Support Specialist works in collaboration with the rest of the employees in the Technical Services department to execute additional responsibilities and duties including, but not limited to:

• Maintain detailed logs of the technical support provided in the Company online ticketing system.
• Assist Company marketing in the production of product sample kits and other marketing materials.
• Collaborate with CGS marketing staff to provide technical details on products during the production of marketing collateral.
• Maintain and further develop procedures for the Company Demo Room, including regular proofer calibrations, consumables inventory management, and software structure management.
• Assist with planning, setup, staffing, and tear-down of industry events and trade shows showcasing product hardware and software.
• Promote sales of software maintenance plan renewals, hardware warranties, and other billable technical services.

Qualifications

The Hardware Support Specialist role has the following qualifications:

• Three or more years of experience in Technical Support, Graphic Arts, or related fields OR a bachelor’s or technical degree in a graphic arts or related discipline.
• Ability to travel up to 50% of the time.
• Strong verbal and written communication skills.
• Ability to effectively communicate technical information.
• General understanding of computing, graphic arts concepts, and color management.
• Highly self-motivated, reliable, and strong attention to detail.
• Top quality customer service attitude!

Benefits

• Competitive Salary
• Health/Dental/Life/LTD Insurance
• 401K and Profit Sharing Plan
• Paid Parking

For prompt consideration, please send your resume and cover letter to: jobs@cgsoris.com. No phone calls, please.